/* DeskBot — Rodriguez Corporation Help Center.
   Brand-matched to the RCorp Command Center: parchment + navy + gold,
   Georgia/Palatino serif, gilt fleuron rules. Tokens copied from ops.css. */
:root {
  --rc-navy:      #1A2F4B;
  --rc-navy-2:    #0F2540;
  --rc-navy-3:    #243B5E;
  --rc-gold:      #C9A961;
  --rc-gold-2:    #E5CD9A;
  --rc-gold-deep: #8C7338;
  --rc-cream:     #FAF7F0;
  --rc-paper:     #FFFFFF;
  --rc-line:      #E8E2D7;
  --rc-line-2:    #D6CEBC;

  --ink:   #14181F;
  --ink-2: #3A3F49;
  --ink-3: #6B7280;
  --ink-4: #98A2B3;

  --ok:   #16A34A;
  --warn: #D97706;
  --bad:  #DC2626;
  --info: #0EA5E9;

  --rad: 14px; --rad-sm: 10px; --rad-lg: 20px;
  --shadow-1: 0 1px 0 rgba(20,24,31,.04), 0 2px 8px rgba(20,24,31,.05);
  --shadow-2: 0 4px 16px rgba(20,24,31,.08), 0 1px 0 rgba(20,24,31,.05);
  --shadow-hi: 0 8px 32px rgba(20,24,31,.12);

  --sans: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, system-ui, sans-serif;
  --serif: Georgia, 'Palatino Linotype', Palatino, 'Times New Roman', serif;
}
* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body {
  margin: 0;
  font: 16.5px/1.6 'Palatino Linotype', Palatino, Georgia, serif;
  color: var(--ink);
  background: var(--rc-cream);
  min-height: 100vh;
}
/* faint parchment grain over the cream canvas (lifted from the Command Center) */
body::before {
  content: ''; position: fixed; inset: 0; z-index: -1; pointer-events: none; opacity: .05;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='200' height='200'%3E%3Cfilter id='p'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='0.8' numOctaves='2' stitchTiles='stitch'/%3E%3CfeColorMatrix type='saturate' values='0'/%3E%3C/filter%3E%3Crect width='100%25' height='100%25' filter='url(%23p)'/%3E%3C/svg%3E");
}
.wrap { width: 100%; max-width: 940px; margin: 0 auto; padding: 0 20px; }
a { color: var(--info); text-decoration: none; }
a:hover { text-decoration: underline; }
.mono, .mono a { font-family: 'SF Mono', ui-monospace, Menlo, Consolas, monospace; }
.muted { color: var(--ink-4); }

h1, h2, h3 { font-family: var(--serif); color: var(--rc-navy); font-weight: 600; letter-spacing: -0.01em; margin: 0 0 .4em; text-wrap: balance; }
h1 { font-size: 1.9rem; line-height: 1.15; }
h2 { font-size: 1.3rem; }
h3 { font-size: 1.05rem; margin: 1.1em 0 .5em; }

/* ===== Top bar — navy with a gold underline + RC sigil lockup ===== */
header.site { background: var(--rc-navy); color: #fff; border-bottom: 2px solid var(--rc-gold); }
header.site .bar { display: flex; align-items: center; justify-content: space-between; gap: 16px; min-height: 64px; flex-wrap: wrap; }
header.site .brand { display: flex; align-items: center; gap: 11px; color: #fff; text-decoration: none; }
header.site .brand .rc-logo { width: 40px; height: 32px; object-fit: contain; filter: brightness(1.12); }
header.site .brand .wordmark { font-family: var(--serif); font-weight: 600; font-size: 1.2rem; letter-spacing: -0.01em; }
header.site .brand .wordmark .accent { color: var(--rc-gold-2); }
header.site nav { display: flex; gap: 8px; flex-wrap: wrap; }
header.site nav a { color: #cdd8ec; text-decoration: none; font-family: var(--sans); font-size: .92rem; font-weight: 600; padding: 7px 12px; border-radius: 8px; }
header.site nav a:hover { background: rgba(255,255,255,.08); color: #fff; text-decoration: none; }

main.wrap { padding-top: 28px; padding-bottom: 10px; }
footer.site { margin-top: 44px; padding: 22px 0; background: var(--rc-paper); border-top: 1px solid var(--rc-line); }
footer.site .wrap { color: var(--ink-4); font: 600 12px/1.5 var(--sans); letter-spacing: .04em; text-transform: uppercase; }

/* ===== Hero / masthead on the public form ===== */
.hero { text-align: center; padding: 16px 0 22px; margin-bottom: 6px; border-bottom: 3px double color-mix(in srgb, var(--rc-gold) 52%, transparent); }
.hero h1 { font-size: 2.3rem; }
.hero h1::before { content: '\2766'; color: var(--rc-gold-deep); font-size: 1.1rem; vertical-align: middle; margin-right: 12px; }
.hero h1::after  { content: '\2766'; color: var(--rc-gold-deep); font-size: 1.1rem; vertical-align: middle; margin-left: 12px; }
.lede { font-size: 1.08rem; color: var(--ink-3); max-width: 60ch; margin: .6em auto 0; }

/* ===== Cards ===== */
.card { background: var(--rc-paper); border: 1px solid var(--rc-line); border-radius: var(--rad); box-shadow: var(--shadow-1); padding: 24px; margin: 0 0 18px; }
.card.narrow { max-width: 420px; margin-left: auto; margin-right: auto; }
.card.center { text-align: center; }
.card h2 { margin-bottom: .5em; }

/* ===== Forms ===== */
.form label { display: block; font: 600 .82rem/1.3 var(--sans); text-transform: uppercase; letter-spacing: .05em; color: var(--ink-3); margin: 0 0 16px; }
.form .opt { font-weight: 500; text-transform: none; letter-spacing: 0; color: var(--ink-4); }
.form input, .form textarea, .form select {
  display: block; width: 100%; margin-top: 7px;
  font: 16px/1.4 var(--sans); color: var(--ink);
  padding: 11px 13px; min-height: 44px;
  border: 1px solid var(--rc-line-2); border-radius: var(--rad-sm); background: var(--rc-paper);
}
.form textarea { min-height: 92px; resize: vertical; font-family: var(--sans); }
.form input:focus, .form textarea:focus, .form select:focus { outline: none; border-color: var(--rc-gold); box-shadow: 0 0 0 3px rgba(201,169,97,.22); }
.form.inline { display: flex; flex-wrap: wrap; gap: 14px; align-items: end; }
.form.inline label { margin: 0; }

/* ===== Buttons ===== */
button, .btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 6px;
  font: 700 .95rem/1 var(--sans); cursor: pointer; text-decoration: none;
  background: var(--rc-navy); color: #fff; border: 1px solid var(--rc-navy);
  padding: 12px 20px; min-height: 44px; border-radius: var(--rad-sm);
  transition: background .12s, border-color .12s, transform .05s;
}
button:hover, .btn:hover { background: var(--rc-navy-2); border-color: var(--rc-navy-2); text-decoration: none; }
button:active, .btn:active { transform: scale(.98); }
button.ghost { background: transparent; color: var(--rc-navy); border-color: var(--rc-line-2); }
button.ghost:hover { background: var(--rc-cream); color: var(--rc-navy); }
button.danger { background: transparent; color: var(--bad); border-color: #EBC4C4; }
button.danger:hover { background: #FCF2F2; }
.btn.gold { background: var(--rc-gold); color: var(--rc-navy); border-color: var(--rc-gold); }
.btn.gold:hover { background: var(--rc-gold-2); border-color: var(--rc-gold-2); }
.btn-row { display: flex; flex-wrap: wrap; gap: 10px; margin: 6px 0 4px; }
.btn-row form { margin: 0; }

/* ===== Flash ===== */
.flash { margin: 18px 0 -4px; padding: 12px 16px; border-radius: var(--rad); font: 500 .95rem var(--sans); border: 1px solid; box-shadow: var(--shadow-1); }
.flash.ok  { background: #DCFCE7; color: #15803D; border-color: #BBF7D0; }
.flash.err { background: #FEE2E2; color: #B91C1C; border-color: #FECACA; }
.err-text { color: var(--bad); font-family: var(--sans); }

/* ===== Thank-you ===== */
.big-check { width: 72px; height: 72px; line-height: 72px; margin: 4px auto 10px; border-radius: 50%; background: var(--rc-gold); color: var(--rc-navy); font-size: 2.2rem; box-shadow: 0 0 0 6px var(--rc-paper), 0 0 0 7px color-mix(in srgb, var(--rc-gold) 40%, transparent); }
.ref { font-family: 'SF Mono', ui-monospace, Menlo, monospace; font-size: 1.8rem; font-weight: 700; letter-spacing: 3px; color: var(--rc-navy); margin: .15em 0; }

/* ===== Status badges (RC pills, semantic colors) ===== */
.badge { display: inline-block; padding: 3px 11px; border-radius: 999px; font: 700 .72rem/1.5 var(--sans); text-transform: uppercase; letter-spacing: .05em; }
.badge.new       { background: #DBEAFE; color: #1E40AF; }
.badge.triaged   { background: #EDE9FE; color: #5B21B6; }
.badge.open      { background: #FEF3C7; color: #92400E; }
.badge.pending   { background: #FFEDD5; color: #9A3412; }
.badge.solved    { background: #DCFCE7; color: #15803D; }
.badge.closed    { background: #F1F5F9; color: var(--ink-4); }
.badge.escalated { background: #FEE2E2; color: #991B1B; }

.chan { display: inline-block; padding: 2px 9px; border-radius: 7px; font: 600 .72rem/1.6 var(--sans); text-transform: capitalize; background: var(--rc-cream); color: var(--ink-3); border: 1px solid var(--rc-line); }
.chan.voice { background: #EDE9FE; color: #5B21B6; border-color: #DDD6FE; }
.chan.email { background: #DBEAFE; color: #1E40AF; border-color: #BFDBFE; }

/* ===== Inbox ===== */
.inbox-head { display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: 12px; margin-bottom: 16px; }
.inbox-head h1::before { content: '\2766'; color: var(--rc-gold-deep); font-size: 1rem; vertical-align: middle; margin-right: 10px; }
.filters { display: flex; flex-wrap: wrap; gap: 7px; }
.tab { display: inline-flex; align-items: center; gap: 6px; text-decoration: none; color: var(--ink-2); background: var(--rc-paper); border: 1px solid var(--rc-line); border-radius: 999px; padding: 7px 14px; font: 600 .85rem var(--sans); min-height: 32px; }
.tab:hover { background: var(--rc-cream); text-decoration: none; }
.tab.on { background: var(--rc-navy); color: #fff; border-color: var(--rc-navy); }
.tab .n { background: var(--rc-gold); color: var(--rc-navy); border-radius: 999px; padding: 0 7px; font-weight: 800; font-size: .72rem; }
.tab.on .n { background: var(--rc-gold); color: var(--rc-navy); }

table.tickets { width: 100%; border-collapse: collapse; font-family: var(--sans); }
table.tickets th { text-align: left; font: 700 .7rem/1.4 var(--sans); text-transform: uppercase; letter-spacing: .06em; color: var(--ink-4); padding: 0 12px 11px; border-bottom: 1px solid var(--rc-line); }
table.tickets td { padding: 13px 12px; border-bottom: 1px solid var(--rc-line); vertical-align: middle; font-size: .92rem; }
table.tickets tr:last-child td { border-bottom: 0; }
table.tickets a { text-decoration: none; font-weight: 600; }
table.tickets a.plain { color: var(--ink); }
table.tickets a.plain:hover { color: var(--info); }
table.tickets tr:hover td { background: var(--rc-cream); }

/* ===== Ticket view ===== */
.back { margin: 0 0 12px; font-family: var(--sans); font-size: .92rem; }
.ticket-head { display: flex; align-items: center; gap: 12px; justify-content: space-between; }
.reported { font-family: var(--sans); font-size: .92rem; color: var(--ink-2); margin: 4px 0 8px; }
.reported .tag { display: inline-block; font-size: .7rem; font-weight: 700; text-transform: uppercase; letter-spacing: .05em; color: var(--rc-gold-deep); background: var(--rc-cream); border: 1px solid var(--rc-line); padding: 2px 9px; border-radius: 999px; margin-right: 8px; }
.triage-box { background: var(--rc-cream); border: 1px solid var(--rc-line); border-left: 3px solid var(--rc-gold); border-radius: var(--rad-sm); padding: 11px 15px; margin: 12px 0 6px; font: .92rem/1.5 var(--sans); color: var(--ink-2); }
.triage-box strong { color: var(--rc-navy); }
.triage-box code { background: #EFE7D3; color: var(--rc-gold-deep); padding: 1px 7px; border-radius: 5px; font-family: 'SF Mono', monospace; font-size: .85em; }

.thread { margin: 16px 0 4px; display: flex; flex-direction: column; gap: 12px; }
.msg { font-family: var(--sans); }
.msg .who { font-size: .78rem; color: var(--ink-4); margin-bottom: 3px; letter-spacing: .02em; }
.msg .bubble { padding: 12px 15px; border-radius: var(--rad-sm); background: var(--rc-cream); border: 1px solid var(--rc-line); line-height: 1.5; }
.msg.agent { align-items: flex-end; }
.msg.agent .bubble { background: #EEF3FA; border-color: #DBE6F4; }
.msg.requester .bubble { background: var(--rc-cream); }
.msg.internal .bubble { background: #FFF7E0; border: 1px dashed var(--rc-gold); }

.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; }
.grid2 .card { margin: 0; }

ul.audit { list-style: none; margin: 0; padding: 0; font: .82rem/1.5 var(--sans); }
ul.audit li { padding: 6px 0; border-bottom: 1px solid var(--rc-line); color: var(--ink-3); }
ul.audit li:last-child { border-bottom: 0; }
ul.audit strong { color: var(--rc-navy); font-weight: 600; }

/* ===== Login ===== */
.login-wrap { display: flex; justify-content: center; padding-top: 12px; }
.card.narrow h1 { text-align: center; }
.card.narrow h1::before { content: '\2766'; color: var(--rc-gold-deep); font-size: .9rem; vertical-align: middle; margin-right: 9px; }

@media (max-width: 680px) {
  body { font-size: 16px; }
  .hero h1 { font-size: 1.7rem; }
  header.site .brand .wordmark { font-size: 1.05rem; }
  .grid2 { grid-template-columns: 1fr; }
  table.tickets thead { display: none; }
  table.tickets, table.tickets tbody, table.tickets tr, table.tickets td { display: block; width: 100%; }
  table.tickets tr { border: 1px solid var(--rc-line); border-radius: var(--rad-sm); margin-bottom: 10px; padding: 6px 4px; background: var(--rc-paper); }
  table.tickets td { border: 0; padding: 5px 14px; }
  table.tickets td.mono { font-size: 1.05rem; padding-top: 10px; }
}